When passenger volumes spike, access roads and terminal forecourts quickly turn into bottlenecks and put your SLAs at risk. We’ve collected real practices from iTransfers customers on how they keep wait times, driver idle time, and other critical metrics under control.

Use parking lots and official pick-up/drop-off zones instead of the lane right at the terminal doors – in many airports, curbside pickup is restricted or outright banned.

iTransfers users recommend: set up POIs (points of interest) with photos and simple diagrams for passengers, drivers, and dispatchers that show exactly how to walk or drive to the meeting point.

Keep vehicles in holding areas near the airport or station and release them only when the passenger is ready and a pick-up spot is confirmed. This keeps access roads clear and makes timing more accurate.

iTransfers users recommend: add a “Staging” buffer time to the pickup address so drivers don’t arrive too early or too late. Track flight status right in the trip card – this protects you from premature arrivals, loops around the terminal, and wasted fuel.

Send location pins so you eliminate all those “Where are you?” / “And where are you?” calls.

iTransfers users recommend: use both the driver and passenger apps. The driver shares their live location, and the passenger can see exactly where the car is waiting on the map.

Base your SLAs on live congestion data and seasonal patterns. Adjust by hour of day, day of week, and holidays.

iTransfers users recommend: let the system calculate ETA automatically from driver geolocation and traffic, and show it to everyone: the dispatcher in the trip card, the driver in the app. Flexible notifications will alert you when ETA starts drifting outside your SLA.

Treat terminal access as a 5–10 minute window. If the passenger is late, move the booking to the next slot automatically. This eliminates endless laps around the terminal and wasted fuel.

iTransfers users recommend: Timetable helps you see availability at a glance and quickly reassign times and drivers; the system automatically sends SMS / push / email updates with the latest information.

Keep the driver in the holding area until the dispatcher or the passenger confirms they’ve arrived – only then send the car to the meeting point.

iTransfers users recommend: use the apps so the passenger and driver can stay in touch. In addition, create POI instructions for passengers that are available right inside the app.

Include three simple steps in the booking confirmation:
“Exit the terminal → Walk to [meeting point] → Find your driver.” In most cases, that’s enough to remove confusion.

iTransfers users recommend: customize voucher templates with the key information the passenger needs after booking, and create separate POIs for each airport or station. The passenger will see the instructions and the driver’s live location on the map directly in the app.